Overview
CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind. Learn more about our mission, culture, and hiring process.
Some things we’re proud of
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🛠️ Building foundational tools in the cryptocurrency space
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📄 Over 1M tax forms generated
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💲 $250B+ in cryptocurrency is tracked on CoinTracker (~over 5% of the entire crypto market)
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🤝 Partnered with Coinbase, H&R Block, Intuit TurboTax, MetaMask, OpenSea, Phantom, Solana, and Uniswap
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🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google & Google[x]
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💼 $100M+ venture capital raised from Accel, General Catalyst, Y Combinator, Initialized Capital, Coinbase Ventures, Kraken Ventures, Intuit Ventures, 776 Ventures, Balaji Srinivasan, Claire Hughes Johnson, Gokul Rajaram, Serena Williams, Zach Perret
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🌴 Awesome benefits
Your mission
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Provide extraordinary support to customers during tax season ensuring peace of mind for all crypto users.
Your outcomes
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Work directly with users, and on a wider range of complex tasks that contribute to the team’s goals, resolving an average of 40 support tickets each week with exceptional quality.
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Maintain a customer satisfaction (CSAT) score of at least 85%.
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Regularly provide valuable feedback based on customer interactions to help identify and address product or process issues.
What you will do
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Work directly with users, and on a wider range of complex tasks that contribute to the team’s goals, resolving an average of 40 support tickets each week with exceptional quality.
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Maintain a customer satisfaction (CSAT) score of at least 85%.
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Regularly provide valuable feedback based on customer interactions to help identify and address product or process issues.
What we look for
Role-agnostic
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Impact: Demonstrated ability to drive business impact
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Mission alignment: Hungry and motivated about making progress towards our mission of Enabling everyone in the world to use crypto with peace of mind.
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Trust: Say what you believe. Do what you say.
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Communication: Able to clearly talk about the details and also zoom out to the bigger picture
Role-specific
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Customer Service Fundamentals
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3+ years of demonstrated excellence in providing customer service in chat, email and/or phone channels
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Able to connect deeply with customers, understand needs and communicate with Empathy
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Effortless navigates common customer service tools and systems (Zendesk, Pipedrive, Slack, Linear, etc…)
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Independently prioritizes work to get back to customers efficiently
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Identifies opportunities to communicate proactively to engage with customers
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Able to support Customer Support needs daily with exceptional quality
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Relationships with Customers increase perception of CoinTracker in the marketplace
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Growth Mindset & Problem Solving
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Seeks solutions for complex crypto problems, will not rest until there is a clear outcome.
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Enjoys a hard problem, looks at unraveling a puzzle as an exciting opportunity.
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Customer First Mindset
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Understands that our job is to help and enable our customers; positions all communications with that in mind.
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Knows that it is about “them” not “us”
The hourly for this position is between $55/hr – $69/hr. The actual compensation offered will be based on a variety of job-related factors including relevant skills, education, and experience.
To apply for this job please visit jobicy.com.
