HR Manager

Description

Work from Home (WFH) – Remote work must be performed while residing in California 

CIAT Campus Locations: San Diego, CA and Albuquerque, NM

Reports to: VP of People & Culture

Status: Exempt

Employment Type: Full-Time

Summary

The Human Resources (HR) Manager plays a key leadership role within the Human Resources team, overseeing day-to-day HR operations while also driving effective, compliant, and employee-centered HR practices across the organization. This position leads and develops the HR team, partners closely with leadership, and serves as a key resource for managers on employee relations, performance management, and organizational needs.

The HR Manager ensures smooth HR processes, data accuracy, and a positive employee experience, while also contributing to broader HR initiatives and continuous improvement efforts.

Responsibilities:

Team Leadership

• Supervise and mentor team members, fostering a culture of accountability, service, and growth

• Partner with the VP of People & Culture to ensure cohesive communication and alignment across all HR functions

• Build and maintain healthy and professional relationships with all employees

• Lead the day-to-day processes, policies, and systems

• Help develop best practices and training materials for HR team

Operations Oversight

• Manage accurate and timely execution of onboarding, offboarding, employee changes, and HRIS data management

• Oversee documentation and compliance in personnel files, benefits administration, and timekeeping processes

• Oversee payroll-related processes, ensuring accuracy and timely coordination with accounting. 

• Manage annual open enrollment and benefits renewals, working closely with brokers and carriers to ensure high-quality employee experiences

Employee Relations & Policy Enforcement

• Provide guidance and coaching to managers on day-to-day employee relations matters

• Conduct or support investigations and documentation of employee concerns in collaboration with the VP and Generalist

• Support consistent policy interpretation and application across all departments

• Serve as a trusted advisor to managers by providing guidance on performance management, employee development, and workplace concerns

Compliance & Risk Management

• Ensure adherence to all state and federal labor laws, including wage and hour, benefits, and leave compliance across multiple states

• Lead and partner with others on internal audits, reporting, and compliance initiatives

• Support data integrity within the HRIS and manage periodic audits for accuracy

• Oversees the completion of audits including but not limited to: worker’s compensation, 401(k) plan audit and NDT testing and others

Onboarding & Recruiting Support

• Partner with team members and management to ensure smooth onboarding for new hires, including orientation, system access, and compliance documentation

• Collaborate with hiring managers to streamline onboarding

• Support creation and execution of training plans for new hires to ensure successful integration into CIAT’s culture and operations

• Provide oversight and partnership to recruiting efforts by collaborating with the Talent Acquisition team and hiring managers to ensure alignment in hiring practices and onboarding experience

Exit & Offboarding

• Oversee employee separations, ensuring compliance with state and federal laws

• Track exit feedback, and provide data and recommendations to the VP and Generalist for process improvement.

• Ensure proper completion of final pay, benefits continuation, and retrieval of company assets, in partnership with IT

• Document offboarding activities in personnel files for compliance purposes

HR Process Improvement

• Ensure operational efficiency and consistency

• Maintain HR metrics, dashboards, and process documentation

• Identify trends and provide recommendations to leadership to improve retention, engagement, and operational effectiveness

Culture & Communication

• Promote CIAT’s culture of fairness, consistency, and respect in all HR interactions

• Partner with team members to support employee learning and engagement initiatives

• Follow communication guidelines to ensure high levels of customer satisfaction and professionalism

• Adhere to CIAT’s compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are being met

• Embody CIAT’s?mission, vision, purpose and values

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Organizational, Psychology or related field (or equivalent experience), and PHR or SHRM-CP certification are preferred

• At least 6 years of progressive HR experience, with strong in generalist experience

• Minimum of 2 years in a management role, demonstrating the ability to manage and develop HR teams

• Experience advising managers and leaders on employee relations, performance management, and organizational effectiveness

• Expert knowledge of California and Federal labor laws and comfort with HR systems/technology are all a must.

• Experience in managing HR functions across multiple states and a remote workforce is preferred

• Experience overseeing payroll, benefits administration, onboarding, and offboarding processes

• Experience in higher education

• Strong consultation skills and proven track record in HR roles

• Strong knowledge of employment laws and HR best practices

• Excellent interpersonal and communication skills

• Strong organizational skills with the ability to manage multiple priorities

• Ability to influence leaders to align people processes and practices with business objectives

• Proficiency with HRIS systems, preferred with Paylocity, Microsoft Office Suite (Excel, Word, Outlook)

• Ability to be flexible and willing to take on a variety of assignments, depending on the specific HR needs

• Strong organizational skills with the proven ability to prioritize

• Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others

• Self-motivated with a strong work ethic; dedicated to quality, quantity, results and timeliness

• Demonstrated bility to anticipate needs and exercise independent judgment

• Excellent analytical skills, problem resolution skills and general business acumen

• Proficient skills in MS Office software products, including Outlook, Word, Excel, PowerPoint, and MS Project and ability to learn additional software products

• Exhibits a high degree of flexibility in adapting to a rapidly changing environment

• Ability to work collaboratively with colleagues, academic departments, and administration to support student success, achieve institutional goals and contribute to a positive and inclusive culture

• Position may require work responsibilities outside of normal business hours to accommodate business needs and deadlines.

• Flexible working longer hours to meet deadlines, if needed

• Able to handle sensitive information with a high degree of confidentiality

• Possess high ethical standards, being an example of professionalism to others

• Must be able to embody CIAT’s mission, vision, purpose and values

Position Type and Expected Hours of Work

Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required. Although this typically involves working during business hours, on occasion the person in this role may be asked to work early in the morning or evenings.

Supervisory Responsibility

This position oversees at least two (2) HR employees.

Values

Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company.

• We are passionate about education and student success

• We value integrity and excellence in our employees and students

• We treat ourselves and our students with dignity and respect

• We believe in and encourage innovation at our school to better help our students succeed

• We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student’s success

• We are accountable for our actions, and if errors occur, we focus on preventing future errors and moving forward

• We have a growth mindset, always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals

• We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues

• We commit to fostering an inclusive and supportive learning environment that respects the diversity of students’ backgrounds, experiences, and perspectives

• We foster lifelong learning and professional development

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• Essential functions of this role require sitting for extended periods of time

• Ability to type, use a computer to search for information and input information while speaking on the phone is required

• The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role

• The employee will be required to compute simple to simple mathematical calculations as a normal part of this role

• Requires daily use of a company computer and related software applications at a workstation

Work Environment

While performing the responsibilities of this remote position, the job holder wil