As an infrastructure support engineer, your daily responsibilities are integral to ensuring technical excellence and operational efficiency, particularly in cloud environments. Your contribution as a first responder extends to automating day-to-day operations, responding to and escalating production incidents, and assisting development teams in incident resolution.
Entry-level consultants jumpstart their careers with our First Year Experience program: A year-long program that starts with Thoughtworks University, an immersive three-week training, plus monthly sessions dedicated to specific topics. And it’s important to call out that we consider tech talent from all walks of life. Whether you’re a computer science major with less than one year of professional experience, a coding boot camp graduate or a career changer who is working toward becoming a support engineer, you have the opportunity to grow in our community of passionate technologists.
Job responsibilities
• Help with finding the root cause of incidents (RCA) and prepare reports to explain what happened and how to prevent it in the future.
• Assist in communicating with clients about incidents, answering their questions and explaining how issues are being resolved.
• Work alongside developers and service reliability engineers to improve the reliability of services by writing code for infrastructure and observability.
• Collaborate with development teams to document responses to different types of incidents and create runbooks (guides for handling common issues).
• Monitor how products and services are performing based on key performance indicators (KPIs) set by the business and take action when things go off track.
• Learn, digest and subsequently apply the latest technology thinking from our Technology Radar to solve client problems.
Job qualifications
Technical Skills
• You have less than one year of professional experience in technology.
• You’re eager to learn new technical skills and concepts.
• You’re curious about monitoring, alerting and observability.
• You’re learning or have a basic understanding of networking.
• You’re learning about at least one public cloud platform (e.g., Azure, GCP, AWS).
Professional Skills
• You’re passionate about listening to and helping solve client technical problems.
• You have strong communication skills, are proficient in English and feel confident sharing your ideas.
• You can handle ambiguity and enjoy approaching challenges from different angles.
• You thrive in a collaborative, open environment that values transparency, feedback and adaptability.
• You’re willing to participate in a rotating 24×7 support team and can manage multiple tasks.
Other things to know
Learning & Development
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
About Thoughtworks
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.
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