Portex
About Portex
At Portex, we’re building the foundation for a better freight procurement and payment ecosystem. Our team is made up of logistics professionals and engineers with experience at companies like Flexport, KeepTruckin, Uber, Procore, Autodesk, and Morgan Stanley. We’re creating tools and workflow solutions that modernize the freight industry, driving pricing efficiency and transparency for global trade.
Job Description
We’re seeking a friendly, proactive, and dedicated Remote Customer Service Specialist to join our virtual team. In this role, you’ll be the first point of contact for our customers—answering questions, resolving issues, and providing helpful guidance—all from the comfort of your home.
Your mission: create seamless and positive experiences for every customer you interact with.
Key Responsibilities
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Respond promptly and courteously to customer inquiries via phone, email, and live chat.
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Assist customers with product information, order processing, troubleshooting, and account management.
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Document all customer interactions accurately in our CRM system.
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Troubleshoot and resolve concerns efficiently, escalating complex cases when necessary.
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Provide an empathetic, professional, and solution-oriented experience.
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Stay up to date on product updates, company policies, and support tools.
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Collaborate with team members to improve customer service workflows and satisfaction.
Qualifications
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Excellent verbal and written communication skills.
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Strong problem-solving abilities and adaptability.
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Previous customer service experience preferred (not required).
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Comfortable multitasking and managing multiple customer interactions.
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Self-motivated and comfortable working independently in a remote setting.
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Familiarity with CRM systems, chat tools, and Microsoft Office.
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Flexible availability, including evenings or weekends if needed.
What We Offer
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Competitive pay and benefits.
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Flexible remote work hours and environment.
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Training and continuous professional development.
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A supportive, growth-oriented team culture.
📍 Location: Lisle, IL (Remote)
💼 Type: Full-Time
💰 Salary: $65,000 – $80,000 per year
Ready to apply?
Join us in transforming global logistics—one great customer interaction at a time.
👉 Click Apply to submit your application.
To apply for this job please visit apply.appone.com.
